Frequently Asked Questions
Common questions from importers and distributors.
What is your minimum order quantity (MOQ)?
MOQ varies by product — typically 500 sqm for tiles/slabs and 1 FCL (full container load) for blocks. Exact MOQ is listed on each product page.
What shipping terms do you offer?
We ship FOB (Free on Board), CIF (Cost, Insurance & Freight) and EXW (Ex Works), depending on your preference and destination port.
Can I request samples before placing a bulk order?
Yes — sample requests can be made from any product page or through your assigned account manager once an RFQ is underway.
How long does production and shipping take?
Lead time is typically 15-20 days for processed products and 25-30 days for block orders, plus ocean freight transit time to your port.
Do you provide export documentation?
Yes, including commercial invoice, packing list, certificate of origin, and mill test certificates on request.
How do I get a formal quotation?
Register for a buyer account, submit an RFQ with your product and quantity requirements, and our export desk will respond with a formal quotation within 1-2 business days.